Frequently Asked Questions

How Do Upgrades Work?

Here at Ministry of Bits, we harken back to the days of lore when you could buy a piece of software once and not see your wallet drip out money every month. So with all of our products, you can buy them once for a set price and use that major version (e.g. 1.0.0) for as long as you desire, About once a year, we'll have a major new version with upgrading pricing of 50% off the cost of a new license.

We believe that if we do our job, we'll be able to deliver enough interesting and useful features, that you'll want to upgrade. And if not, that's fine too. Hopefully in a future major update we'll have something that you'll want to upgrade for.

Will My One-Time Purchase Run Forever?

If you never change your comptuer or upgrade your operating system, then with good likelihood, your purchased software should run a lengthy amount of time. But alas life isn't so cut and dry and folks generally get new computers every few years, or Apple or Microsoft roll out the newest operating system.

Microsoft and Apple are generally pretty good about backwards compatibilty but there are many instances where there are changes and software must be upgraded in order to run on the latest operating system.

Why is Sherpa's Price So Different Than the Competition?

Unlike most other shop management software that runs in the Cloud, Sherpa runs on your computer in your own shop. This substantially reduces costs as there are very few if any third-party costs that need to be passed down to customers.

If you're not familiar with how the Cloud works, in simplistic terms it's simply someone else's computer that they lease to you at an hourly rate. So all the other vendors with solutions in the Cloud, get tremendous bills each month from Amazon, Microsoft, Google or other Cloud providers, that they then need to pass on to you as the customer.

What Decorator Processes Can Sherpa Handle?

Sherpa handles Screen Printing up to 16 colors, Additionally it can manage Direct To Film (DTF), Direct To Garment (DTG), Heat Transfer Foil (HTF) and Heat Transfer Vinyl (HTV) up to 24" by 24". If there's something else in particular you need , please reach out and we'll see what we can do.

Why Won't Sherpa Let Me Use My Preferred Custom URL?

Custom URLs within Sherpa are on a first come, first served basis. If someone else has already acquired your favorite custom URL, you will need to find a different one.

Does Sherpa Handle Customer Quote Generation, Invoicing and Direct Payments?

At this time Sherpa does not have any integrated payment gateways, invoicing or generated quotes. Many shops already use existing providers in this space, such as Square, Stripe, Venmo, PayPal, etc. and some of them come with invoicing and quoting solutions baked in.